Language note: These General Terms and Conditions are a translation provided for your convenience. In the event of any discrepancy or dispute regarding interpretation, the German language version shall prevail and be legally binding.
These General Terms and Conditions govern the business relationship between MO Coaching, owner Manuela Orlamünder (hereinafter the “Provider”), and its clients. Part A contains general provisions that apply to all services. Part B applies additionally to contracts with private clients (consumers), Part C additionally to contracts with businesses (commercial clients). In the event of contradictions, the special provisions (Part B or Part C) take precedence over the general provisions (Part A).
1) These GTC apply to all services provided by Inner Compass, owner Manuela Orlamünder (hereinafter the “Provider”).
Manuela Orlamünder
Langesche Wiese 39
59557 Lippstadt
E-Mail: info@mo-coaching.de
Telefon +49 151 29000193
(2) A consumer is any natural person who enters into the legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity that, when entering into the contract, acts in the exercise of its trade, business or profession (Section 14 BGB).
(3) Deviating terms and conditions of the client are not recognised unless the Provider expressly agrees to their validity in text form.
(1) The Provider offers coaching and mentoring services for individuals as well as team and leadership development services for businesses. The specific scope of services results from the respective service description, the offer or the individual agreement.
(2) Coaching and comparable formats are a form of support to promote self-reflection, clarity and self-determined decision-making. They expressly do not constitute, and do not replace, any medical treatment, psychotherapy, legal, tax or business consulting.
(3) The Provider owes the professional performance of the agreed process (a service), but not the achievement of a particular success or result. No specific economic, professional or personal success is owed or guaranteed.
(4) The cooperation and personal responsibility of the clients or the participating persons are an essential prerequisite for the success of the service.
(5) Depending on the agreement, services may be provided online (e.g. via Microsoft Teams or Cal Video) or in person.
(1) The Provider treats all information that becomes known in the course of the cooperation as strictly confidential and does not pass it on to third parties without express consent. This applies beyond the end of the cooperation.
(2) Statutory disclosure obligations remain unaffected.
(3) The clients and participating persons undertake to treat content and methods conveyed by the Provider as confidential, insofar as the Provider has a legitimate interest in this.
(1) The participating persons confirm that they are in a state that permits participation. The services do not replace any medical or psychotherapeutic treatment. In the case of a mental illness requiring treatment, medical or therapeutic help must be sought as a priority.
(2) The participating persons are themselves responsible for implementing the insights gained and for their decisions.
(1) All copyright and rights of use in materials created by the Provider (e.g. worksheets, presentations, accompanying materials) remain with the Provider.
(2) The materials provided may only be used for the agreed purposes and may not be reproduced, passed on or published without prior consent.
(1) The Provider is liable without limitation for damage arising from injury to life, body or health, as well as for damage based on an intentional or grossly negligent breach of duty.
(2) For other damage, the Provider is liable only in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential for the proper performance of the contract and on whose observance the client may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract.
(3) Any liability beyond this is excluded. In particular, the Provider assumes no liability for the achievement of the goals pursued or for decisions which the clients make on the basis of the service.
(4) The above limitations of liability do not apply insofar as mandatory statutory provisions conflict with them.
The Provider processes personal data exclusively within the scope of the statutory provisions. Details can be found in the privacy policy, available at www.mo-coaching.de.
(1) The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law applies only insofar as no mandatory consumer protection provisions of the state of their habitual residence conflict with it.
(2) Amendments and additions to these GTC must be made in text form.
(3) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision shall take the place of the invalid provision.
(4) European Commission platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Provider is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board, unless legally required to do so.
The following provisions apply additionally to Part A for contracts with consumers, in particular for one-to-one coaching (individual sessions and multi-part support programmes).
(1) The Provider offers private clients coaching services in the form of individual sessions as well as multi-part support programmes of varying scope, and one-to-one support. The currently available formats, their specific scope and their designation result from the service description or offer valid at the time of booking.
(1) The presentation of the services on the website does not constitute a legally binding offer, but rather an invitation to make contact. No fixed prices are shown on the website for individuals; the content and price of the service are agreed individually.
(2) An initial consultation, free of charge, can first be booked via the website (e.g. via the booking tool Cal.com). The initial consultation serves to get to know each other and to clarify the client’s needs; a coaching contract does not yet arise from it.
(3) On the basis of the initial consultation, the Provider submits to the client an individual offer for the desired service (individual session or multi-part support programme), describing its content, scope and price. The contract is concluded upon the client’s acceptance of this offer (text form, e.g. by email, is sufficient).
(4) The subsequent booking of individual appointments – for example via the booking tool Cal.com – serves merely to schedule appointments within the contract already concluded and does not constitute a separate conclusion of contract.
(1) The prices agreed at the time of booking apply. All prices are final prices.
(2) The Provider is a small business within the meaning of Section 19 of the German VAT Act (UStG). Therefore, no value added tax is charged or shown.
(3) Unless otherwise agreed, payment is due without deduction within 14 days of invoicing. For multi-part support programmes, advance payment or payment in instalments may be agreed; the details are governed by the respective offer.
(1) Appointments are arranged individually or via the booking system.
(2) Agreed appointments can be cancelled or rescheduled free of charge up to 24 hours before they begin.
(3) In the event of later cancellation or non-attendance, the session is deemed to have been provided and is invoiced in full, unless the client demonstrates that the impediment was due to a circumstance for which they are not responsible.
(4) If the Provider has to cancel an appointment for good cause, an equivalent replacement appointment will be offered. Any further claims are excluded, insofar as legally permissible.
(1) Consumers have a fourteen-day right of withdrawal for distance contracts. The withdrawal period is fourteen days from the day of conclusion of the contract (acceptance of the individual offer pursuant to § 10).
(2) To exercise the right of withdrawal, a clear statement (e.g. by letter or email) addressed to the Provider is sufficient. To meet the deadline, it is sufficient to send the notification before the period expires.
(3) The full withdrawal policy, the model withdrawal form and the notice on early commencement of the service are provided to consumers in text form together with the individual offer (annexes to the offer).
(4) Note on early expiry: If consumers wish the service to begin before the expiry of the withdrawal period, they may expressly request this. The right of withdrawal expires once the Provider has fully performed the service, after the consumers have consented to the early commencement and confirmed their awareness of the loss of the right of withdrawal.
(1) Individual sessions end upon their completion.
(2) For multi-part support programmes, the term is governed by the respective agreement. The right to terminate for good cause remains unaffected for both parties.
(3) If the client terminates a multi-part support programme early, the sessions already carried out as well as those already commenced up to the point of termination are charged on a pro rata basis. The portion of the programme fee attributable to sessions not yet commenced is waived or, insofar as already paid, refunded. Any further statutory claims remain unaffected.
The following provisions apply additionally to Part A for contracts with businesses, in particular for team and leadership development, workshops and comparable formats. A right of withdrawal under consumer protection law (Part B § 13) does not exist for businesses.
(1) For businesses, the Provider offers services in the areas of, among others, team development, leadership development, workshops, support for change processes, and individual support for executives. The content, scope, location and duration of the service result from the respective individual offer or order confirmation.
(2) Depending on the agreement, the services are provided in person at the client’s premises, at an agreed location or online (e.g. Microsoft Teams, Cal Video).
(1) Services for businesses are agreed on the basis of an individual offer from the Provider. The offer describes the scope of services, dates, location and remuneration.
(2) The contract is concluded through the acceptance of the offer by the business (text form is sufficient) or through a separate written agreement.
(3) The Provider may engage suitable third parties (e.g. co-trainers) to perform the service, subject to prior consultation.
(1) The remuneration is based on the individual offer. Depending on the agreement, it is calculated as a flat fee, on the basis of daily or hourly rates, or according to time and effort.
(2) Travel, accommodation and material costs as well as the costs of external premises are, unless otherwise agreed, charged additionally according to time and effort.
(3) The Provider is a small business within the meaning of Section 19 of the German VAT Act (UStG). Therefore, no value added tax is charged or shown.
(4) Unless otherwise agreed, invoices are payable without deduction within 14 days. For multi-day or extensive assignments, advance payments or partial invoices may be agreed.
(5) In the event of late payment, the Provider is entitled to charge default interest at the statutory rate (for businesses, 9 percentage points above the base rate) and a default flat-rate fee.
(1) Agreed appointments are binding. In the event of cancellation or rescheduling by the business, the following applies, unless otherwise agreed in the offer: free of charge up to 14 days before the appointment; for cancellation between 14 and 7 days before the appointment, 50% of the agreed fee is charged; for cancellation less than 7 days before the appointment, 100% of the agreed fee is charged.
(2) Third-party costs already incurred (e.g. travel, booked rooms) must be reimbursed in any case of cancellation.
(3) If the Provider has to cancel an appointment for good cause, an equivalent replacement appointment will be offered; any further claims are excluded, insofar as legally permissible.
(1) For in-person services, the business provides suitable premises and the necessary technical equipment, unless otherwise agreed, and names a responsible contact person.
(2) The business ensures that the participating persons are informed in good time and that the conditions necessary for carrying out the service are in place.
(1) For one-off services (e.g. a single workshop), the contract ends upon completion.
(2) For longer-term support, the term is governed by the individual agreement. The right to terminate for good cause remains unaffected for both parties.
Last updated: 24.06.2026
